Co-founding Budapest Service Jams

The first Hungarian service design community
Community co-founder

Community building
As a solo consultant in partnership with

Solo consultant as a product- and service designer working mostly with startups and large financial companies.


The Global Service Jam is a non-profit volunteer activity organized by an informal network of service design afficinados, who all share a common passion for growing the field of service design and customer experience.


One special weekend people interested in service and customer experience will meet at locations all over the globe. In a spirit of experimentation, innovation, co-operation and friendly competition, teams will have less than 48 hours to develop and prototype completely new services inspired by a shared theme.


Returning after my service design course in London, I connected with the local service designers and as our first project we organized our first jam.

  • Reka Barath
  • Judit Boros
  • Cellux Group
Personal contribution

The thrill of starting something new and exciting. Teaching people something I’m passionate about.

  • Making it happen
  • Service design experience
  • Workshop design and facilitation
  • Digital communication channels

This event and its participants are the root of today’s thriving service design scene in Budapest.

  • Introduced service design and design thinking to the local startup scene
  • 700+ followers on our Facebook page
  • 400+ members in our Service Design Budapest facebook group
  • The next year our Ukrainian participant started up Kiev Service Jams

We designed, organized and facilitated the jams. Mentored participants to get the most out of the event.

How I did in this project?

Our collaboration with Francis started in 2013 with the organization of the first Service Design related event in Hungary (Budapest Sustainability Jam), in which he worked as main organizer and mentor. Since then I had the pleasure to work with him and share experience in several projects as Budapest Design Jams and Learning Experience Lab, facilitating service design workshops. Francis has shown professional experience and deep knowledge in Service Design with a continuous thirst for learning in the field. He is a great and proactive professional, team member, excellent facilitator and talented designer. I truly recommend him.

Reka Barath
Customer Success & Design Lead @IZO Corporate