Isobar is 6,500 people in 85 locations across 45 markets globally, united as one. Our mission is to transform businesses, brands and people's lives with the creative use of digital.
Deutsche Telekom (T-Mobile’s parent company) is Europe’s leading telecommunications provider with 73,1 billion euros in revenue, 50 national companies and 60 million customers.
Deutsche Telekom set out to design an omnichannel customer care experience for a new upmarket offering launched in 7 countries across Europe.
The project team consisted of representatives from DT and the directors of customer experience of the participating 7 countries.
The new premium care journey increased customer satisfaction by 22%.
Francis was an integral part of the Service design and Innovation team at Isobar Budapest, where we have worked together, and he was my favorite neighbor at our desk. He has deep understanding of both service an UX design, with great personal skills for bringing the user-centered perspective to the decision makers' table. He is eager to share his knowledge and keen on learning from others. He has a bright, open and balanced personality that has always put an ease on our work even when we were under pressure. I think every work place needs a colleague like him.