Service design for a Fujimoto museum

Supervising a team of designers validating architectural plans from a service design perspective
Solo Consultant

Lead generation
Project scoping
Project planning
Stakeholder management
Closing sales
Presenting and documenting work
As a solo consultant in partnership with

Solo consultant as a product- and service designer working mostly with startups and large financial companies.


The Museum of Hungarian Music, part of Budapest’s new Budapest Museum Quarter renewal project led by Liget Budapest, a government agency.


The project lead responsible for the realization of the new museum wanted to validate the museum’s planned public spaces against customer needs.


A new service design agency focusing on museums asked me to supervise the project as a form of capacity building.

Mapping a customer journey to the physical spaces of the museums

A redesigned way-finding solution was implemented.


It was a short one moth project because of the many cascading deadlines given by building process. The tradeoff was going with less involvement, and more background work.

  1. Kick-off workshop with key stakeholders to have an inside-out perspective, with constraints and potential problem points mapped to the architectural plans.
  2. Interviews with future visitors for the outside-in perspective and a richer context. As the museum’s had a very broad target, we mostly went with edge cases.
  3. Journey mapping in space and time, with potential pain points identified.
  4. Final workshop where, together the museum’s project team and key stakeholders, we prioritized problems and came up with initial solution ideas.
Personal takeaway

This was the first time I worked closely with architects, and it was inspiring to see how they worked with physical space.

How I did in this project?

Francis is a smart, creative, and trustworthy person and also a very experienced service designer. He participated as a service design supervisor in a project focusing on developing services for a museum and it was a pleasure to work with him. He always helped us out with great ideas and creative tools. I highly recommend to work with him.

Lili Eckhardt
Service Design Consultant