Opportunities for wearables workshop

From data and content to context and meaning we collected design patterns to fuel our client's wearables strategy.
ROLE
Lead Service Design Consultant

People management
Project scoping
Project planning
Stakeholder management
Design management
Writing proposals
Research design
Participative research
Field research
Workshop design
Workshop facilitation
Prototyping and testing
Presenting and documenting work
Implementation support
EMPLOYER
As a solo consultant in partnership with

Isobar is 6,500 people in 85 locations across 45 markets globally, united as one. Our mission is to transform businesses, brands and people's lives with the creative use of digital.

Client

Deutsche Telekom (T-Mobile’s parent company) is Europe’s leading telecommunications provider with 73,1 billion euros in revenue, 50 national companies and 60 million customers.

Challenge

Our client looked for signals and trends to inspire its wearable strategy.

People

A team of product and service designers from our agency collected trends and signals in the wearable space, and delivered it through an interactive workshop.

As a Service Designer I bridged trends and strategy with a design pattern card collection for wearables, and facilitated the part of the workshop where we applied these.

Process
We designed the workshop together with the product deisgners involved in the project on our workshop design canvas.
Participants went through signals and trends in the wearables space
A participant using the design pattern card I designed to inform a new telecommunications product concept.

Design patterns for wearables

From data and content to context and meaning we collected seven patterns to fuel our client's wearables strategy.

1. Collect data, provide meaning

Which behavioural data reaps business value? How could you turn collected data into customer value?

John Hancock provides a cheaper life insurance in exchange of your Fitbit data

2. Glanceable content

Can you make your content highly glanceable to require virtually zero cognitive overhead?

Glance at Withings Activité’s activity tracking dial without losing the attention you have invested elsewhere

3. Characterize the differentiating aspects

How could you utilize bio-sensors, haptic feedback and hidden gestures in a meaningful way?

Aria’s Android SmartStrap lets you put off the lights with a snap

4. Push relevant info based on context

How could customers benefit from a proactive, assistant like behaviour? What kind of information could be pushed?

Google Now’s contextual notifications are enabled by a range of sensors and Google’s big data capabilities

5. Atomize services

How could you break down your services by the different contexts they could be used in? How could you mix your atoms with other services?

Atomizing enabled Spotify to contextualize its services

6. Curate vs. Create

Can you provide a platform which helps customers explore app collections?

Pinterest has thematic app collections from health to small business apps

7. Less interaction with technology

Can you provide enough information on the watch so the customer doesn’t have to check other devices?

Uber’s Pebble app removes the need to constantly check your phone for your ride’s status as it arrives

How I did in this project?

Francis was an integral part of the Service design and Innovation team at Isobar Budapest, where we have worked together, and he was my favorite neighbor at our desk. He has deep understanding of both service an UX design, with great personal skills for bringing the user-centered perspective to the decision makers' table. He is eager to share his knowledge and keen on learning from others. He has a bright, open and balanced personality that has always put an ease on our work even when we were under pressure. I think every work place needs a colleague like him.

Judit Boros
Service Designer, Isobar Budapest

When we worked together I liked that he was always able to show another angle, a new perspective challenging and improving what we were working on. He was always open for feedback and reflection, and he was really managing his professional progression. He is a multifunctional interaction designer and transformation consultant who is ready to learn incredibly fast and act as a service designer, UX designer, researcher or facilitator.

László Ágoston
Lead Service Designer, Isobar Budapest