Isobar is 6,500 people in 85 locations across 45 markets globally, united as one. Our mission is to transform businesses, brands and people's lives with the creative use of digital.
Hungary's leading telecommunications company providing integrated TV, landline, internet and mobile services with more than 10,000 employees to its 5+ million customers
Test the feasibility of unifying the customer-facing self-care website and the various sales-support systems.
Two new end-to-end digital transactions implemented to test the unified customer care concept.
As the business challenge was cross-channel in nature, and it was digital-heavy at the same time, we designed a process merging Service Design and UX Design approaches:
For one month we had a participative field day or a workshop every other day. This project proved to me, that with the right scope negotiated and a carefully designed process in place, service design can ship fast.
Francis was an integral part of the Service design and Innovation team at Isobar Budapest, where we have worked together, and he was my favorite neighbor at our desk. He has deep understanding of both service an UX design, with great personal skills for bringing the user-centered perspective to the decision makers' table. He is eager to share his knowledge and keen on learning from others. He has a bright, open and balanced personality that has always put an ease on our work even when we were under pressure. I think every work place needs a colleague like him.
When we worked together I liked that he was always able to show another angle, a new perspective challenging and improving what we were working on. He was always open for feedback and reflection, and he was really managing his professional progression. He is a multifunctional interaction designer and transformation consultant who is ready to learn incredibly fast and act as a service designer, UX designer, researcher or facilitator.