Service Design

Simplify, connect and orchestrate

You have product or a service that you would like to make work in a complex ecosystem.

I can help you find and fix the gaps in how people, processes and institutions are connected together to make the service work.

We will look at the numbers, experience and map how value is created in the context of your service, and look for new ways to connect its internal and external building blocks to make it work better for everyone.

At the end you will have tangible business results as the result of a streamlined new service.

CASE Highlights

CASES

Billing digital transformation
Billing digital transformation
A year-long service design project across physical and digital channels
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Innovation workshop series
Innovation workshop series
Getting a bottom-up innovation funnel off the ground
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Omnichannel sales support
Omnichannel sales support
Validating a unified sales support concept
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Uber vs. Taxi Workshop
Uber vs. Taxi Workshop
Uber drivers and executives from taxi companies working together to re-design the taxi experience
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Projects at the intersection of banking and digital
Projects at the intersection of banking and digital
As a Senior Service Designer at Scotiabank's Digital Factory
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Gamified sales incentives
Gamified sales incentives
Digital transformation of bill payments across physical and digital channels
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Unified first 100 day servicing playbook
Unified first 100 day servicing playbook
International service design for T-Mobile’s first unified pan-european offering
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Meet the customer day for T‑Mobile's directors
Meet the customer day for T‑Mobile's directors
Off-site to explore gaps between brand promises and customer experience
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Future of TV experience workshop
Future of TV experience workshop
Designed and facilitated a workshop for a group of Customer Experience Directors from 7 countries
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Service design for a Fujimoto museum
Service design for a Fujimoto museum
Supervising a team of designers validating architectural plans from a service design perspective
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This is Service Design Doing book contribution
This is Service Design Doing book contribution
Contributing to the sequel of service design’s seminal black book
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Co-founding Budapest Service Jams
Co-founding Budapest Service Jams
The first Hungarian service design community
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Opportunities for wearables workshop
Opportunities for wearables workshop
From data and content to context and meaning we collected design patterns to fuel our client's wearables strategy.
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Design research preparing a LEGO product's launch campaign
Design research preparing a LEGO product's launch campaign
The crossover of physical toys to the virtual realm is a trend leaving many CMOs scratching their heads. Brand values and communication strategies crumble and new ways need to be paved.
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How could we make higher education work better for students?
How could we make higher education work better for students?
Learning Experience Lab. Crafting a common vision with university heads, students and policy makers at a one day workshop.
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Isobar EMEA Digital Creative Programme
Isobar EMEA Digital Creative Programme
Global Service Design capacity building event for Isobar
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